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FREQUENTLY ASKED QUESTIONS

What time is the check-in and check-out?

Standard check-in is 2 p.m. and standard check-out is 12 p.m.

Do you allow early check-ins?

Early check-ins are subject to the availability of rooms, and charges apply, which vary based on the arrival time.

Is breakfast included in our stay? If it is, what time is it served?

Yes, breakfast is included except bookings at Fersal Hotel Andalucia. Breakfast is served from 7 a.m to 10 a.m.

Are there rooms with wheelchair access?

Yes, there are select rooms per branch with wheelchair access.

Do you honor Senior Citizen and PWD discounts?

Yes. Seniors and PWDs may avail a discount on their stay when they present their I.D.

Do you allow pets?

Pets are not allowed.

Do you allow smoking?

Smoking is strictly prohibited.

What payment methods are accepted?

We accept cash payment, bank transfer, credit card, and GCash.

Can I book a room on behalf of someone else?

Yes, but mode of payment should be cash, bank transfer, or GCash.

FERSAL Hotel Group